If a plugin or theme update breaks a website, we won’t update if it is causing a “global error,” meaning the homepage cannot load properly due to the update. If a smaller issue arises as a result of the update, we just need a support ticket that lets us know what the error is so we can try to fix it locally, or restore a backup and quarantine that plugin or theme from being updated in the future.
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About the Author: eXcelisys
Founded in 2001, eXcelisys (www.excelisys.com) has always been a FileMaker Certified developer organization, and was an FBA Partner from 2002-2020. eXcelisys specializes in designing, developing, customizing, supporting, consulting, migrating, upgrading, fixing, and integrating database solutions for Desktop, Mobile, and Web applications. Our core technology competencies are the Claris FileMaker desktop and web tools suite, MySQL and PostgreSQL for database frameworks, along with WordPress, PHP, CodeIgniter, Joomla, Drupal, Magento and WooCommerce for websites and web applications. Aside from providing eXcellent customer service, our goals are to use these technologies to intuitively automate your organization’s data solution needs seamlessly and flawlessly across the web, mobile, and desktop platforms. Contact eXcelisys anytime for a free estimate and consultation about making your business more efficient through intuitive and effective software automation. 866-592-9235.
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