Well, there’s a difference between getting it done and getting it done right. Our industry standard update process means we back up your site, apply the updates to an offline copy, then test your website thoroughly before we go live to ensure there are no issues so you have NO downtime. You’d be surprised how many times an update brings a website to its knees! We’re not a “plug-and-go” type of company; we test everything. We scan everything. Over and over. We get involved with your website to ensure it stays up, is optimized, and runs at peak performance. We’ll provide you with detailed reports noting the eXact time/date of every update, backup, security scan and performance check we complete. The Better and Best plans also include direct Help Desk support. Yes … HUMANS! Priceless, right?