WordPress Maintenance & Support Packages2019-10-25T20:36:09+00:00

WordPress Maintenance & Support

As the old adage says, prevention is better than a cure.

When your WordPress site isn’t up-to-date, plugins can unplug, hackers can hack and malware can get malicious.

Let our WordPress eXperts take care of routine maintenance tasks (like daily backups, virus scans and plugin updates) to inoculate your site against all those wicked WordPress maladies.

If your site is essential to business, it’s essential that you hire the best. With 18 years in tech services and web app development, we understand more than just WordPress. Avoid costly “site-down” errors, customer desertion and loss of sales with our premium WordPress maintenance and support packages.

Good

$1,700/year
  • Daily Off-Site Backups
    Real-Time Uptime Monitoring
    Daily Database Optimization
    Daily Security Scans for Malware
    WordPress Core, Plugin & Theme Updates
    Monthly Reporting
    Perfect for static WordPress sites that require proactive maintenance, monitoring and backups.

Better

$4,000/year
  • Daily Off-Site Backups
    Real-Time Uptime Monitoring
    Daily Database Optimization
    Daily Security Scans for Malware
    WordPress Core, Plugin & Theme Updates
    Bi-Weekly Reporting
    1 Hour/Month Help Desk Support
    WooCommerce Support
    For websites that require frequent updates and zero downtime or which include e-commerce.

Best

$7,500/year
  • 2x Daily Off-Site Backups
    Real-Time Uptime Monitoring
    Daily Database Optimization
    Daily Security Scans for Malware
    WordPress Core, Plugin & Theme Updates
    Weekly Reporting
    UNLIMITED Help Desk Support
    WooCommerce Support
    Complete Malware Removal
    Daily Performance & Speed Scans
    For website administrators who need priority support and a fully-managed WordPress website.

Ready to press ahead? Still have questions? Either way, let’s chat.

Engage A Human

Our Services

WordPress Security

Our surveillance team collects intel that makes James Bond blush. With daily malware scans, code checks and vulnerability tests, malicious scripts and villainous viruses don’t stand a chance!

Uptime Monitoring

Downtime is detrimental. You lose business. Your search engine rankings drop. We monitor your site and offer timely alerts in case of failure to get you back online before it affects your bottom line.

WordPress Updates

Do you get twitchy every time you go to the Dashboard > Updates screen? Do you worry about updates breaking your site? Let us handle it with our industry-standard “safe update” process.

Off-Site Backups

Sometimes, things just go wrong. With off-site backups, your data will be safe—and retrievable—no matter what IT disaster happens in the office (hardware failure, fire, flood, software snafu).

Database Optimization

This is like running a vacuum over your carpet. Day after day, “debris” (eXtra data) collects on your site. We suck up (remove) the unnecessary stuff before the build-up slows down your site.

Reporting

Get your website analytics all in one place. Performance scores, uptime and site session data included, along with a complete record of all maintenance and scans performed by our team.

Help Desk

Need to add a new product or form but don’t want to hassle with it? Call our help desk during business hours to speak with a human who will make those small tweaks/fixes/content updates for you.

WooCommerce Support

Need to add a new product to your eCommerce site? Give us the information (product name, image, description, price, etc.) and we’ll get ‘er done. Same goes for coupon codes and such.

Frequently Asked Questions

What is the Help Desk?2019-08-22T21:08:13+00:00

We staff our Help Desk with actual humans who can make small tweaks for you like content editing, theme or CSS stylesheet adjustments, changing plugin settings, configuring forms and much more. From code to general WordPress issues, we’ll take care of almost anything related to the design and development of your website that can be done within 30 minutes from within the WordPress Dashboard. The Help Desk is open during normal business hours.

Help Desk support tasks do NOT include installing brand-new plugins, custom development (PHP, plugins, themes, etc.), updating custom theme code, graphic design, or building out a new landing page, new form, or new website.

  • Included: You want us to replace an image with one that you provide.
  • Not included: You want us to create a new graphic to add to your website.
  • Included: You want us to add a new field to your contact form.
  • Not included: You want us to create a new form for job applicants.
Do you have any eXperience?2019-09-18T12:48:52+00:00

Absolutely. 18 years! We are an actual company staffed with professionals – not just a couple of WordPress geeks sitting in a basement office somewhere offering support and maintenance plans as a side gig. This is what we do. Every day. We’ve got the A+ BBB rating!

What if I need more support than the Help Desk provides?2019-09-19T17:49:31+00:00

With all plans, additional hours for eXtended tasks can be purchased in time blocks per eXcelisys’s normal rate plan. Discuss your needs with your eXcelisys account manager or project manager for estimates and timeframes.

Why would I need off-site backups if I do backups in the office?2019-09-18T12:37:03+00:00

On-site backups (to a second hard drive or server) are handy because the data stays close and is quickly accessible. However, if your server fails – the same one you are trying to back up – or if there is an office disaster (like a flood that ruins your hardware) you may never recover your critical data.

How does uptime monitoring work? What happens if my site is down?2019-08-22T21:37:36+00:00

You will receive an alert. If it is a server issue, you should ask your hosting company to fix it. If it is a WordPress issue, we will dive in during business hours to fix the issue or restore a backup ASAP.

What are daily performance and speed scans?2019-08-22T21:37:44+00:00

We monitor load times and page speed scores for improvements or dips. Using this data, we may recommend small changes to which plugins are used for caching and optimization, or recommend a larger page speed optimization project if more drastic measures should be taken.

I see malware scanning is included – but what happens if a breach is discovered?2019-08-22T21:37:49+00:00

If a malware vulnerability is found, we get an alert and it shows up in the report. Most of the time, this is taken care of via regular plugin updates. If a breach or attack is found before the vulnerability was addressed, we will restore the site to a prior backup and patch the vulnerability so it doesn’t happen again.

What reports do I get?2019-09-20T13:46:52+00:00
Reports allow you to see what our team has done – like which updates we installed and how many KB of orphaned data we cleaned from your site to keep things chugging along smoothly. You’ll also get analytics, like page views, site sessions and performance scores. If you have a WooCommerce site, sales data will be included.
Here is an eXample
Does it matter what hosting provider I use?2019-08-22T21:38:00+00:00

No

Do I have to pay all at once, or is there a payment plan?2019-08-22T21:38:05+00:00

There are no payment plans. You pay for the whole year upfront.

Can I get a refund or cancel?2019-09-12T19:52:27+00:00

eXcelisys has stayed in business for 18 years by providing eXcellent service, leaving thousands of satisfied customers in our wake. However, if you are unsatisfied, we can offer a prorated refund.

What happens if a plugin or theme update breaks my site?2019-10-21T16:40:20+00:00

If a plugin or theme update breaks a website, we won’t update if it is causing a “global error,” meaning the homepage cannot load properly due to the update. If a smaller issue arises as a result of the update, we just need a support ticket that lets us know what the error is so we can try to fix it locally, or restore a backup and quarantine that plugin or theme from being updated in the future.

Wow, this seems crazy eXpensive – why does it cost so much?2019-09-12T19:49:35+00:00

Well, there’s a difference between getting it done and getting it done right. Our industry standard update process means we back up your site, apply the updates to an offline copy, then test your website thoroughly before we go live to ensure there are no issues so you have NO downtime. You’d be surprised how many times an update brings a website to its knees! We’re not a “plug-and-go” type of company; we test everything. We scan everything. Over and over. We get involved with your website to ensure it stays up, is optimized, and runs at peak performance. We’ll provide you with detailed reports noting the eXact time/date of every update, backup, security scan and performance check we complete. The Better and Best plans also include direct Help Desk support. Yes … HUMANS! Priceless, right?

What happens if I have a problem with my hosting platform or need support outside of normal business hours?2019-09-12T19:51:36+00:00

We recommend WPEngine.com for WordPress hosting. It provides 24/7 support for any problems or support you may need during non-business hours. While WPEngine conducts backups and updates of core services (like PHP and WordPress core), WPEngine does not mess with plugin updates, content changes or provide routine monthly maintenance services as provided in our premium WordPress maintenance and support packages.

Need help troubleshooting or repairing a broken WordPress site? We do that!

Repair & Troubleshooting Services

Riveting Reviews Relinquished by Customers

We Love Our Customers, And They Love Us!

“Been working with Duane Weller the entire time, and he’s been a great asset. Listens to what our needs are,…”

– Rick O’Quinn, University of Georgia

Ken Moorehead has been great to work with. He has been thorough, listened well, knew when to ask questions, and…

James Coleman, Forester Benefits Management

My first contact was with Levi, who listened to my lengthy story of how I ended up desperately needing eXcelisys’…

Kristi Rowley, Rowley Associates

We are going on seven years with eXcelisys and I can’t wait to see what we come up with in…

Brian McVeigh, ASAP Aquatics, LLC

Experience so far has been positive! From a development perspective I think I underestimated the hours that would be required…

Mike MacKinnon, Uptown Spirits

The team at eXcelysis was able to take what was/is a very complex set of variables, interactions, and processes in…

Griff Foxley, Lone Mountain Cattle Company
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We look forward to working with ~ and for ~ you!

Website Content and Design

Website Content and Design

Copyright © eXcelisys, Inc., all rights reserved. No unauthorized use permitted; all derivative works must have prior approval. All content – including design and copy within the eXcelisys website is protected under international copyright laws. eXcelisys will prosecute ANYONE who borrows or steals any derivative or facsimile of the content and design of eXcelisys’ website without written approval or permission. Read More

Trademarks

Trademarks

FileMaker®, FileMaker Pro® and the referencing FileMaker® logos are trademarks of FileMaker, Inc., in the United States, the European Union and other countries. MySQL® and MySQL® Logos are registered trademarks of MySQL AB in the United States, the European Union and other countries. The PostgreSQL elephant logo “Slonik” is a registered trademark of the PostgreSQL Global Development Group. Read More

Privacy Policy

Privacy Policy

We will never give or sell your email address or contact information to anybody, for any reason. There are no eXceptions. We do not make our customer list available to anyone outside of eXcelisys at all, ever.

There is no way that submitting your information to eXcelisys will result in you receiving “spam” or other junk mail from eXcelisys if you have requested us not to do so. Read More